TERMS AND CONDITIONS

1. RETURNS & EXCHANGES.  For items purchased online, returns and exchanges are accepted within 7 days of the delivery date.  To initiate a return or exchange, please contact us at acooke@7bridgessoapcompany.com to obtain a return authorization.  Be sure to include the item's order number and the reason for your return or exchange.  Returns or exchanges that are shipped without authorization will not be accepted.  Please allow up to ten business days for your refund to be processed once we receive your return or exchange.

 

2.  RETURN SHIPPING.  Shipping instructions will be included with your return authorization.

 

3.  ELIGIBLE ITEMS.  The following items:  Clearance, final sale, perishables, special-order, custom order, and gift cards are not eligible for return/exchange.  We reserve the right to refuse any return/exchange, at the manager's discretion, if the item being returned/exchanged does not meet the criteria set forth in this policy.

 

4.  CONDITION OF ITEMS.  Except for items that were damaged when purchased, items must be in new, unused and saleable condition with all original packaging in tact.

 

5.  FORM OF PAYMENT.  Refunds, if issued, will be issued in the original form of payment minus shipping and handling fees unless otherwise stated.  If the original form of payment is unavailable, store credit may be issued at our discretion.